Taipei, Taiwan--In this era of e-Business and e-Commerce, AAEON launches a new eService Infrastructure 2005 for our precious partners--The eFAE system.  The eFAE is to provide more convenient online technical services to partners in order to get more support from AAEON.  The advanced features of eFAE are as follows:

• Multi-selection search by models and all relative download information is listed
• Built-up database of Frequently Asked Questions (FAQ), glossary, training materials and CPU
• Board Selection Guide, etc. to which customers can refer
• Providing real-time update in terms of AAEON FAE daily working system

In order to provide 24 hours non-stop service to our valuable partners, AAEON re-designed the technical website to offer better service.  We enriched the content of technical website, including FAQ, LCD Support, Glossary, Training material and CPU Board Selection Guide.  Through the eFAE, you can solve your technical problems more easily and promptly.  The eFAE can help you to get the answers through a quick and simple click.  80% of questions are frequent asked questions.  You can get a satisfactory answer without talking with a real person online or through an e-mail communication. 

eFAE also allows partners to download reports through the built-in database on the website, such as CE/FCC reports, MTBF reports, Compatibility reports, Temperature & Humidity reports and etc.  You don't have to ask your salesperson to provide relevant reports when projects are in an urgent timeframe and you can get what you need.

We always try to provide an effective and efficient communication channel for our precious partners. Giving our partners the best service we can has always been one of AAEON's goals.  The eFAE will give AAEON the ability to greatly improve operational efficiency.  Try out the eFAE website to see how convenient it is. Try it now! http://fae.aaeon.com.tw/index.asp

ABOUT AAEON
AAEON Technology, established in 1992, manufactures and markets a wide range of OEM/ODM Industrial PCs all over the world. Our commitment to our customers is to provide reliable and high quality Embedded SBCs, Operator Panels, Panel PCs, Medical PCs, Embedded Controllers, Industrial Slot PCs, PC/104 modules, and related accessories.
By attaining ISO-9001 and ISO-14001 certification since 1994 and 1996 and becoming a public limited company in 2001, AAEON continues to earn numerous citations for its remarkable contribution to the industry, including four-year Symbol of Excellence Awards and the country's Eighth Annual Outstanding Business Award. In the year of 2003, AAEON introduced TL9000 certification to further expand our quality commitment.
AAEON now has established branches worldwide including America, Germany, China and Singapore.

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AAEON Newsroom
Efen Chung e-mail: EfenChung@aaeon.com.tw
Nina Chang e-mail: NinaChang@aaeon.com.tw
AAEON Press Hotline: (886) 02-8919123 x 665, 623
Website: www.aaeon.com